Pacific Financial Inclusion Manager, UNCDF

Job Description

Title: Manager
Job ID : 10772
Vacancy Ends: 12/07/2017 (Midnight New York)
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The Pacific Financial Inclusion Programme (“PFIP”) is a Pacific-wide programme that has helped 1.5 million low-income Pacific islanders gain access to financial services and financial education. It achieves these results by funding innovation with financial services and delivery channels, supporting policy and regulatory initiatives, and empowering consumers.  PFIP currently works in Fiji, Papua New Guinea, Samoa, Solomon Islands, Tonga and Vanuatu. These six countries account for 90% of the region’s population.
PFIP operates from the UNDP Pacific Office in Suva, Fiji and has offices in Papua New Guinea, Samoa and Solomon Islands.  It is jointly administered by the UN Capital Development Fund (UNCDF) and the United Nations Development Programme (UNDP) and receives funding from the Australian Government, the European Union and the New Zealand Government.  See for details.
The Pacific Financial Inclusion Manager (PFIM) will have technical accountability to UNCDF (through the Portfolio Advisor, Financial Inclusion Practice Area) and corporate and operational accountability to the UNDP Pacific Office. UNCDF will be the primary supervisor for the PFIM in the annual performance evaluation (PMD)based on input and guidance from all Programme Investment Committee members.  The PFIM is supported by a Deputy Programme Manager
PFIP is also UNCDF’s first programme to heavily engage in digital finance.  UNCDF’s developed the Mobile Money for the Poor Programme (MM4P) based on the experience of PFIP, bringing a similar approach to UNCDF’s work in Africa and Asia.  UNCDF also hosts the secretariat for the Better than Cash Alliance (the “Alliance), a partnership of governments, companies, and international organizations that accelerates the transition from cash to digital payments in order to reduce poverty and drive inclusive growth.  The Alliance and the two programmes are working ever closer together and three of PFIP countries are Alliance members.  
Duties and Responsibilities
Programme Management:
  • In close consultation with UNCDF and the UNDP Pacific Center, and under the overall guidance of the Programme Investment Committee (IC), the PFIM is entrusted with the overall direction, implementation and management of the programme. S/he shall organize, coordinate, supervise and administer the personnel and the resources of the programme in line with UNCDF and UNDP’s rules and regulations;
  • Prepare annual workplans with performance targets and budgets for Investment Committee approval. The workplans submitted to the IC will cover both the technical components of the Programme as well as its management  and administration, and clearly define indicators and targets for activities, as well as input of staff, short-term technical assistance and other resources;
  • Manage a multi-country technical team, leading the recruitment, training and oversight of the team to enable them to deliver the programme results on-time and budget, with a high degree of partners satisfaction.  
  • Serve as Secretariat to the Investment Committee, ensuring that all required documentation is available to facilitate decision-making, and that performance-based agreements with FSPs are available for signature upon approval by the IC;
  • Prepare mid-year and annual progress reports (APRs), narrative as well as financial reports and progress and results achieved for the IC.
Policy Advice & Technical Assistance:
  • Help identify knowledge gaps and design responses. Contribute to drafting terms of reference in relation to the different tenders for studies, TA provision etc. Assess opportunities within the programme budget to meet capacity development needs;
  • Based on relevant opportunities, respond to individual governments by reviewing constraints to financial inclusion and recommending solutions or expert advice;
  • Assist countries to achieve their commitments to the Better than Cash Alliance and the Alliance for Financial Inclusion.  
  • Undertake and/or commission market and pro-poor financial sector studies to provide evidence-based knowledge and information to policy makers, regulators and FSPs;
  • Promote the adoption by all IC members of Good Practice Principles for Donor Support in line with CGAP best practices.
Project Generation and Technical Support to FSPs:
  • Effectively manage of all financial, performance and operational aspects of the partner grants and technical assistance, including facilitating project implementation according to annual work plan of the project, ensuring achievement of outputs;
  • Design and implement the programme’ s technical assistance and grant funding to high potential FSPs, including digital financial service providers, and identify potential partners based on capacities for growth and potential to providing financial services in an efficient and financially viable manner;
  • Assist partners to develop solid business plans and robust and performance-based project descriptions to facilitate the right mix of technical and financial support.  
  • Collaborate with key partners and stakeholders for research and development of innovative, cutting-edge strategies and approaches to sharpen delivery of financial services.  
  • Organize trainings for partners and other stakeholders around issues where common capacity-building is required.  Provide on-site TA to partners focused on issues specific to individual FSPs.  Assist recipients to identify appropriate technical assistance providers for specialized areas not within the competence of the programme team. Advise on the options for partnerships, mergers etc. where these could lead to efficiency gains for FSPs;
  • Assist funded FSPs to ensure they have an MIS that can produce relevant and accurate on-time portfolio and financial data and meet reporting requirements;
  • The PFIM is required to monitor progress of recipient institutions by reviewing and verifying quarterly reported results through field visits, prior to facilitating the posting of participating FSPs’ results on the MIX Market website as appropriate (  Work with partners to help them comply with the Smart Campaign’s Client Protection Principles and/or the GSMA Code of Conduct for Mobile Money Providers. 
Knowledge Sharing and Networking:
  • Build a close working, networking and sharing knowledge with the Alliance and MM4P,  as well as contribute to overall UNCDF Financial Inclusion Practice Team and relevant thematic teams at RCC, RCB and Caribbean SURF;
  • Oversee the knowledge creation and dissemination roles of the programme, including the documentation of project experience and lessons learnt to be posted on the Pacific Financial Inclusion Programme (PFIP) website;
  • Engage with other initiatives, such as CGAP, to see how the lessons learned and best practices from the global branchless banking pilots could be integrated into the PFIP.
Impact of key results / key performance indicators:
  • Programme outputs are produced on time and financial and human resources managed well to achieve the intended results of the programme;
  • Partners supported to design and implement financial products, use of new delivery channels and new institutional models to serve low income and rural clients;
  • Use of digital-enabled solutions for financial intermediation piloted to demonstrate potential model to deliver financial services to remote and isolated rural communities in the Pacific;
  • Constraints removed at macro, meso and retail levels through the provision of well-targeted policy advice and technical assistance;
  • Strengthened commitment by donor, regional and national partners to adopt best practices for creating inclusive financial sectors.
Nature of interactions:
  • Active and continuous engagement with partners to generate viable pro-poor financial services projects which can be supported by the programme;
  • Frequent travel to countries to meet with policy makers, regulators and industry actors to promote the programme, identify partnerships and programme support opportunities and to conduct monitoring of projects supported by the programme;
  • Build strong working relationships, supported by an effective communications strategy, with members of the Investment Committee;
  • High level substantive engagement with policymakers and regulators, FSPs and Telecommunication companies to identify policy advice and technical assistance needs to address specific constraints and to capitalize on opportunities;
  • Build strong networks with international regional and national institutions and programmes involved in financial services research, advocacy and development.
Corporate Responsibility and Teamwork:
  • Serves and promotes the vision, mission, values, and strategic goals of the Programme;
  • Plans, prioritizes, and delivers tasks on time;
  • Leads and participates effectively in a team-based, information-sharing environment, collaborating and cooperating with others;
  • Responds flexibly & positively to change through active involvement;
  • Establishes clear performance goals, standards, & responsibilities; manages them accordingly;
  • Promotes a learning environment; facilitates the development of individual and team competencies;
  • Innovation and judgement; ability to make new and useful ideas work;
Technical/Functional Competencies:
  • Plans and produces quality results to meet established goals;
  • Generates innovative, practical solutions to challenging situations.
Partnering and Networking:
  • Seeks and applies knowledge, information, and best practices from within and outside the Programme;
  • Strong networking capabilities and ability to associate him/herself with a range of actors with a view to building relations and facilitating links;
  • Engage with funding partners to communicate results, and funding needs.  Develop resource mobilization strategy to fill any gaps, prepare proposals for donors and follow-up with donor contacts
  • Conceptualizes and analyses problems to identify key issues, underlying problems and how they relate;
  • Contributes creative, practical ideas and demonstrates sense of entrepreneurial initiative to deal with challenging situation;
  • Strives for quality client-centered services (internal/external) when making decisions and taking action.
  • Demonstrates effective written and oral communication skills.
Job Knowledge and Expertise:
  • Demonstrates substantive and technical knowledge to meet responsibilities and post requirements with excellence;
  • Uses ICT and web-based management systems effectively as a tool and resource;
  • Is motivated & demonstrates a capacity to pursue personal development & learn.
Required Skills and Experience
  • Master’s degree from a reputable institution in finance or economics.
  • Have a minimum of 10 years relevant, practical working experience within the financial sector and/or microfinance, preferably in least developed countries (LDCs) with at least 3 years demonstrated experience in managing a development programme  on financial inclusion or private sector financial service for rural and lower segment markets;
  • Documented deep technical knowledge and experience in financial inclusion good practices for industry building, and development of inclusive financial systems and products in emerging markets;
  • Knowledge of latest developments in the field regarding application of technology packages to innovate in products and services – including digital financial services;
  • Bank/MFI/MNO management experience is an advantage, with demonstrated experience with product development for rural, women and low income clients and micro-entrepreneurs;
  • Experience in transitioning bulk payments, including G2P, from cash to digital is an advantage, 
  • Experience in digital finance plus, e.g. the emerging businesses that leverage the existence of an electronic retail payments system to link financial innovation more directly to tangible benefits for poor people (DF+) is an advantage, 
  • Experience in mobilizing funding from development partners is an advantage, 
  • Strong financial analysis and business project appraisal skills;
  • Familiarity with UN/UNCDF rules and procedures is an advantage;
  • Prepared to travel frequently throughout the Pacific region.
  • Full working knowledge of English, including excellent writing skills.

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