Request for Proposals – DFS Design and Innovation Consultant

The Pacific Financial Inclusion Programme (PFIP) works in South Pacific markets to increase the number of low-income customers who adopt formal financial services. PFIP does this by funding financial service providers that are innovating with digital finance, conducting market research, and providing technical assistance to policymakers. The primary countries of focus for the PFIP are Fiji, Papua New Guinea (PNG), Samoa, Solomon Islands (SOI), Tonga and Vanuatu.

The PFIP is administered by UNCDF and UNDP and funded by the Australian Government’s Department of Foreign Affairs and Trade, the European Union, and the New Zealand Government’s Ministry of Foreign Affairs and Trade.

UNCDF/PFIP is looking for a seasoned expert to support our efforts to spur innovations in digital solutions for financial inclusion, primarily in the Pacific, but this may include any other countries where UNCDF is active, such as in Asia or Africa. The expert is expected to support in-country teams in identifying relevant opportunities and providing technical support in designing and delivering projects that promote digital finance innovations in our programme countries.


Duties and Responsibilities

Scope of Work The consultant will be contracted for the following projects and activities:

  1. Scaling the Ave Pa’anga Pau Digital Remittance Solution with Tonga Development Bank
  • Work with TDB in informing the design and delivery of innovative digital remittances solutions
  • Oversee and support the implementation of the agreed workplan, resources, deliverables, and communication
  • Provide technical support on: o User experience optimization for driving adoption and usage o Marketing and customer engagement


2. Developing customer value proposition, including associated use cases o Growth and scaling o Change management and capacity building o Business case and impact analysis

  • Design and Implementation of the Asia-Pacific FinTech Innovation Challenge
  • Support the design of the Asia-Pacific Fintech challenge, including any funding proposals for UNCDF/PFIP’s partners, donors, and internal stakeholders 
  • Coordinate the efforts related to communication and delivery of the challenge from beginning till the end 
  • Manage and coordinate implementation of the three phases of the innovation challenge (Define and kick-off, Bootcamp, Accelerator), ensuring adequate support to fintech innovators and implementing partners
  • Communicate and report the progress to UNCDF/PFIP and its designated stakeholders on a regular basis • Document the process and support capturing the lessons learned and the creation of KM products through working with UNCDF/PFIP KM and communication teams 


Expected Outputs and Deliverables 

  • The consultant will submit a Project Progress Report monthly.
  • The payment will be subject to a written satisfactory acceptance report provided by PFIP Programme Manager
  • PFIP will make the payment(s) against the actual number of days and work done.
  • The Consultant is required to submit quarterly workplan highlighting the key activities and outputs. This needs to be agreed with the PFIP Manager. The progress report will be assessed against the agreed workplan.
  • PFIP will provide feedback on the work of the consultant to ensure the quality of deliverables are in line with the expectations of its partner(s).
  • The consultants are required to submit the supporting documents and evidence of the work completed along with the Progress Report.
  • The payments are subject to the submission of the project reports and documents, after incorporating the feedback from the partner, and the subsequent approval of the Project Progress Reports.


Download Full Terms of Reference



Complete proposals should be submitted to (attachments shall not exceed 20MB  or on UN JobShop (note UN JobShop supports single document upload hence all documents should be submitted as one single document)  by 21st January 2019 (11.59 pm Fiji Time).

For any clarification regarding this assignment please write to