Beneficiary Perceptions and Attitudes in Fiji
This research paper was undertaken to investigate the feasibility of migrating social welfare benefits to electronic channels. The findings were that there were no major constraints to the migration of beneficiaries from the receipt of the benefit by paper based voucher encashment to receipt of the benefit by payment to a bank account.
As a result of this study, PFIP worked with the Department of Social Welfare and Westpac to digitise welfare payments in Fiji.
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Digitizing social welfare payments can be a win-win for all stakeholders involved when done right; the recipients of welfare receive their payments in a more convenient and cost-effective way, the government can streamline services to make them more efficient and reduce illegitimate payment, and the service provider gains more customers. It was this thinking that...
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